News

Authentication error in SinglePoint? Here’s what to do.

By Boston Software on April 23rd, 2019

Sometimes you enter all the risk data in SinglePoint and click the Rate button on the Premium screen for a specific carrier(s), but instead of getting a premium quote you get an error that reads Authentication Error. Please check the Carrier Credentials in your SinglePoint Settings. What the….?! All this error means is that SinglePoint… Read More

How to reset your SinglePoint password

By Boston Software on April 23rd, 2019

Every month, our Customer Service department gets dozens of calls and emails with agents asking us to help reset their SinglePoint password. Sometimes you forget your password and can get locked out of the program. Understandably you may get frustrated or intimidated or confused. You can always call Boston Software tech support – we’re more… Read More

Important rating issue impacting Hanover Auto rates in SinglePoint

By Boston Software on April 8th, 2019

Please be aware that Hanover Auto Insurance is applying the Paid in Full credit to every quote in SinglePoint, even if it was not selected by the agent or the insured does not qualify for it.  This discount is included by Hanover during the Real-Time Rating process.  You cannot remove it in SinglePoint. We are… Read More

Important changes to Hingham Mutual in SinglePoint

By Boston Software on April 1st, 2019

Hingham has made the decision to write MA Homeowners business with only two writing companies: Hingham and Danbury. This change is part of its 4/1/2019 rate change, which we have completed and updated in SinglePoint. As a result, we have made these changes for you in your SinglePoint: If your agency wrote with either New… Read More

New fixes and enhancements in SinglePoint

By Boston Software on March 14th, 2019

Pro-rate/short rate calculator We’ve added a new Tools menu to the SinglePoint dashboard that allows agents to calculate pro-rate and short rate cancelations in SinglePoint. From the Tools menu, select Prorate/Short Rate, enter dates, premium, and calculate. Coming soon to this menu: VIN Lookup! Enhanced Auto and Home quote printouts Agents recommended that we make… Read More