Resource Center

Registration Reinstatements

Boston Software and the Massachusetts RMV have partnered to build a new online service that enables independent insurance agents to reinstate passenger and commercial vehicle Registrations, eliminating the need for their customers to visit the RMV or the agency. The service integrates SinglePoint and the RMV’s ATLAS system so that agents can process the entire transaction in SinglePoint without having to create an RTA or apply an e-stamp. Insureds can have their car back on the road in minutes.

  • The RMV Services component is included in your SinglePoint Auto Rating Software license.
  • No new RMV paperwork is required to process Registrations in SinglePoint, provided you have completed the ATLAS Business Partner Agreement with the RMV. (If you are able to run RMV Lookups in SinglePoint now, you will be able to process Registrations.)

SLIDESHOW TUTORIAL

On the SinglePoint dashboard, click the RMV Services button

Click on the Reg Reinstatement tab

Fill in the required information on the Reg Reinstatement screen and click PROCESS

Check the results returned from the RMV. If consumer is eligible for reinstatement and wants to complete transaction online, click PROCEED. If ineligible for reinstatement, click the Go Back button.

Consumer receives an email requesting payment for Registration reinstatement

Agent receives confirmation that an email requesting payment was sent to consumer

Consumer enters credit card information on payment page

Consumer receives email containing a link to download receipt from RMV

RMV transaction receipt

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Frequently asked questions
What if my customer does not have an email address?

If there is no way to send the customer a payment link, the agent will have to make the payment with their own credit card and collect payment from the customer.

Can I take my customer’s credit card information and process it for payment?

No, the owner of the card must be the one processing the payment.

What about leased vehicles?

Enter the owner information, not the leasing company info.

Will I need to keep copies for an RMV audit?

No, all transactions are stored in the cloud.

Can all plate types be processed in SinglePoint RMV Services?

All plate types can be handled for reinstatement.

Can my insured still go online to the Mass RMV website and process their renewal?

Yes, but if it requires an insurance stamp, you can do it for them in SinglePoint.

Is there a fee to use this feature?

We are not charging agents; however, a $20 processing fee will be charged to customers from SinglePoint. This fee is visible to the customer and should be considered an “electronic runner.”

What if there are two names on the registration?

Just entering one name is sufficient for processing.

How much time does the customer have to make the payment?

This needs to be done same day.

What if the payment is delayed?

The agent can process again as long as the eligibility shows “yes” in the RMV results.

Can the customer make the payment on their smartphone?

Yes, this feature is mobile-friendly.

Can the system use e-check information?

No, only credit card processing.

Is an RTA required?

No, this process skips all the paperwork, signatures, and wet stamps.

What happens if it is a MAIP policy, since there is no MAIP e-stamp?

We are expanding the technology to include MAIP Assigned Risk plans. This should be available in 1-2 weeks.

If something goes wrong, who do we contact?

Boston Software will handle support issues on this.

‘Live’ demo of Registration reinstatements

Watch as Michele and Chandler take on the roles of agent and insured in a pretend Zoom call in order to demonstrate how to complete a “touchless” Registration reinstatement in SinglePoint.