Beginning in January 2023, we will be requiring all SinglePoint users to update and strengthen their password. This is part of a broader on-going effort to increase SinglePoint account user security and align with industry standards and best practices.
This means you will have to update your SinglePoint password when you go to log in. A pop-up message will prompt you to initiate the password change. We are rolling this out to agents on a staggered basis (so we are properly staffed to handle any/all support calls), but you can expect to get that pop-up message sometime in the next 2-3 weeks.
You’ve heard this before, but it’s worth repeating. It is recommended you choose a password that is strong:
- Minimum length of 10 characters (which is the same as the current SinglePoint minimum) and maximum of 128 characters.
- All characters are valid including spaces and symbols (emojis, etc)
- Easy for you to remember, but difficult for others to guess.
Some IMPORTANT things to note:
- You have only 10 minutes to change your password, after the on-screen prompt. (This is considered best practices.).
- If you do not change it within 10 minutes, you will receive a message to Reset Your Password. You will have to follow the reset password procedures.
- SinglePoint will check all newly-created passwords against a worldwide list of previously exposed passwords. That’s right, there is a known list of passwords that have been exposed to prior security breaches (unrelated to SinglePoint) that platforms like ours use to ensure strength and reliability.
- You will notice a small password strength meter as you are creating your password. Your password must be green on the meter.
- If it is red on the meter it means it has been identified as unsafe or not secure, and thus you will need to choose a new one.
We apologize for this minor inconvenience, but we trust you will understand that the overall goal is to get your account safe and the SinglePoint platform secure.
If you run into any problems at all, just give us a call at 781.449.8585 and we will step you through it.
