Smooth cutover to RMV’s new ATLAS system
The ATLAS Phase 2 system cutover was successful over the weekend. We pushed all necessary code into production and tested SinglePoint through the weekend. SinglePoint is now plugged into ATLAS for all RMV Lookups. If you experience any problems, it is best to email us at support@bostonsoftware.com. Please describe the issue in detail with screen […]
‘Get Ready’ for more efficient transactions at the RMV
A new service developed by Boston Software and the RMV promises to considerably improve the experience of visiting a Registry branch to register or title a vehicle. The new RMV Get Ready service removes many of the obstacles that can make doing business at the RMV frustrating. The Get Ready service works a little bit […]
How to use the RMV’s new ‘Get Ready’ feature
Plymouth Rock’s @Home rates now available in SinglePoint
Plymouth Rock’s @Home rates are now available in SinglePoint for quotes effective Nov. 15 and later. To quote @Home, agents must first save their Plymouth Rock Prime auto code in SinglePoint Settings under Bunker Hill/Plymouth Rock and then apply the code (under “Options”) while rating. Detailed instructions Only a SinglePoint Manager can enter and save […]
FAQs on Phase 2 of the RMV’s transition to ATLAS
You know the RMV is replacing their old ALARS system with the new ATLAS online portal system on Nov. 12, 2019 and ATLAS will become the RMV’s system of record for all transactions and record keeping. But we are getting some questions about the other details … Are things going to be really different on […]
Response time is WAY down at Boston Software
Ninety-five percent of all quotes sent in to Boston Software are answered and usually resolved within one hour. We pride ourselves on Customer Service and recently we have added to staff to accommodate incoming quotes and phone calls. There may be times when a known issue is occurring and we will communicate that to agents, […]
Authentication error in SinglePoint? Here’s what to do.
Sometimes you enter all the risk data in SinglePoint and click the Rate button on the Premium screen for a specific carrier(s), but instead of getting a premium quote you get an error that reads Authentication Error. Please check the Carrier Credentials in your SinglePoint Settings. What the….?! All this error means is that SinglePoint […]
How to reset your SinglePoint password
Every month, our Customer Service department gets dozens of calls and emails with agents asking us to help reset their SinglePoint password. Sometimes you forget your password and can get locked out of the program. Understandably you may get frustrated or intimidated or confused. You can always call Boston Software tech support – we’re more […]
It’s official: SinglePoint integrates with Thrifty Financial Services
Complete a Quote in SinglePoint and then instantly complete a Premium Finance agreement. It’s back. The integration bridge we had in place for many years between WinRater and Thrifty Financial Services is now in place with SinglePoint. (It was one of those features we just didn’t have enough time to build before we switched over […]
These agents know their stuff
The recently concluded SinglePoint Spotlight Series included a twist on my usual webinar format (because, let’s face it, sometimes you gotta shake things up): a Jeopardy-style quiz that tested participants’ knowledge of SinglePoint – and their ability to type fast. And I’m here to tell you that some agents are lightning-quick when it comes to […]