Response time is WAY down at Boston Software
Ninety-five percent of all quotes sent in to Boston Software are answered and usually resolved within one hour. We pride ourselves on Customer Service and recently we have added to staff to accommodate incoming quotes and phone calls. There may be times when a known issue is occurring and we will communicate that to agents, […]
Authentication error in SinglePoint? Here’s what to do.
Sometimes you enter all the risk data in SinglePoint and click the Rate button on the Premium screen for a specific carrier(s), but instead of getting a premium quote you get an error that reads Authentication Error. Please check the Carrier Credentials in your SinglePoint Settings. What the….?! All this error means is that SinglePoint […]
How to reset your SinglePoint password
Every month, our Customer Service department gets dozens of calls and emails with agents asking us to help reset their SinglePoint password. Sometimes you forget your password and can get locked out of the program. Understandably you may get frustrated or intimidated or confused. You can always call Boston Software tech support – we’re more […]
It’s official: SinglePoint integrates with Thrifty Financial Services
Complete a Quote in SinglePoint and then instantly complete a Premium Finance agreement. It’s back. The integration bridge we had in place for many years between WinRater and Thrifty Financial Services is now in place with SinglePoint. (It was one of those features we just didn’t have enough time to build before we switched over […]
These agents know their stuff
The recently concluded SinglePoint Spotlight Series included a twist on my usual webinar format (because, let’s face it, sometimes you gotta shake things up): a Jeopardy-style quiz that tested participants’ knowledge of SinglePoint – and their ability to type fast. And I’m here to tell you that some agents are lightning-quick when it comes to […]
Quickie quiz: Auto and Home Rating in SinglePoint
If you attended any of Michele’s recent Spotlight Series webinars, which covered Auto, Home, Dwelling Fire, and Umbrella Rating in SinglePoint, as well as tips for “setting up for success,” this quiz should be a breeze. If you didn’t, it might not. (And if that’s the case, we suggest you head over to our Recorded […]
Just one quick question:
SinglePoint Leads is alive and well
We haven’t talked much about SinglePoint Leads lately as we’ve been hyper-focused on getting SinglePoint Rating up and running, but Leads is alive and well, thank you, and works seamlessly with the new platform. More than 200 customers currently use Leads – essentially a form you put on your website or Facebook page that lets […]
SinglePoint improvements continue
SinglePoint gets better every day as we continue to make corrections and enhancements to the platform. (And thank you for bringing some of these to our attention and for your patience!) We will continue to add features and enhancements on a regular basis and won’t rest until SinglePoint lives up to our and your high […]